How to have Crucial Conversations

Agile organizations can create a beneficial work environment and avoid an unhealthy culture by learning how to have crucial conversations.

A conversation becomes crucial when stakes are high, emotions run high, and opinions become opposing.

Implementing agile culture requires a lot of change and learning. People have to operate differently, decisions are made differently, and power structures often change too, as decision power is distributed. This can create a lot of friction and conflict, and that is why crucial conversations are essential to success. 

In this mini-workshop, we introduce the concept and tools of crucial conversations. You will learn the basics of how to have productive conversations when a lot is at stake, your emotions run high, and your opinions oppose your conversation partner.

Becoming good at crucial conversations help you: 

• Speak persuasively, without damaging relationships
• Foster teamwork and better decision making
• Build acceptance rather than resistance
• Resolve individual and group disagreements

Who is it for?
“Crucial conversations” is for anyone. It will help you be more efficient in all types of relationships – even at home.

Leaders can benefit by improving their ability to role model and facilitate a respectful, high accountability environment essential to all organizations but especially agile organizations.

PRACTICAL INFO